Payment and Refund Policy
Last updated: 21 September 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all purchases of digital courses and related resources offered by famezinup. These include training materials on event interviews, spotlight framing, camera setup, lighting techniques and responsible workflows for culture-focused media. The policy covers consumers located in the United Kingdom who buy access to online courses, downloadable guides or subscription-based learning modules.
Prices, currencies, taxes, and any additional charges
All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable. No additional charges apply for standard digital delivery. Any currency conversion fees charged by your payment provider remain your responsibility and are not controlled by famezinup.
Accepted payment methods, payment authorisation, and payment security
We accept major credit and debit cards processed through secure third-party gateways. Payment authorisation occurs immediately upon submission. All transactions use encryption and comply with UK data protection standards under the Data Protection Act and UK GDPR. famezinup does not store full card details.
Order, booking, or service confirmation and when a contract is formed
A contract forms when you receive an order confirmation email after successful payment. This confirmation details the course access credentials and start date. Until this email arrives, no binding agreement exists.
Cancellation rights and applicable cancellation periods
Under UK consumer law you have a 14-day cooling-off period from the date of purchase for most digital content. Cancellation within this period entitles you to a full refund provided you have not started the course or downloaded substantial materials.
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available for unused digital courses within the 14-day period. Once you access more than 20 percent of the content or complete any module, the course becomes non-refundable. Promotional bundles and gift subscriptions are excluded from refunds after activation.
The step-by-step procedure and information required to request a refund
To request a refund email [email protected] with your order number, full name and reason for cancellation. Include the date of purchase and confirmation that no substantial content has been accessed. Requests must be submitted before the 14-day period ends.
Inspection, approval, rejection, and notification of the refund decision
famezinup reviews each request within five working days. You receive written notification of approval or rejection via email. If rejected, the email explains the specific reason based on access logs or policy terms.
Refund method, processing time, and when funds should reach the customer
Approved refunds return to the original payment method. Processing takes up to ten working days after approval. Bank transfer times vary but funds usually appear within fourteen days of the refund being issued.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
Digital courses are supplied instantly, so the 14-day right to cancel ends once you begin streaming or downloading. Subscriptions renew automatically unless cancelled before the renewal date. Promotional discounts apply only to the first billing cycle and do not extend refund windows.
Failed payments, duplicate charges, chargebacks, and suspected fraud
Failed payments must be retried within seven days or access is suspended. Duplicate charges are investigated and refunded automatically where verified. Suspected fraudulent activity leads to immediate account suspension and reporting to relevant UK authorities under applicable financial regulations.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013. These include remedies for faulty digital content and the right to cancel within the cooling-off period where applicable.
Contact route, policy changes, and last-updated date
For questions about this policy contact famezinup using the form on our Contacts page or by writing to 123 Oxford Street, London, UK. We may update the policy to reflect legal changes; the current version always appears on this page with the last-updated date shown above. Continued use of the site after updates constitutes acceptance of the revised terms.